Grand Escapes: Privacy Policy

At Grand Escapes, located at 221B Baker Street, London, NW1 6XE, United Kingdom, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you use our website, GrandEscapes.co.uk, and our services. Grand Escapes is a company dedicated to providing curated location experiences for travel and event planning. Our Data Protection Officer is Ms. Evelyn Reed, and she can be reached at [email protected] or by calling +44 1357 935691.

Information We Collect

We collect the following types of information:

Personal Data You Provide: When you register an account, book a location, subscribe to our newsletter, or contact us, we collect personal information such as your name, email address, phone number, postal address, and payment details.
Usage Data: We collect information about how you use our website, including the pages you visit, the searches you make, and the links you click. This data helps us improve our services and user experience.
Device Information: We collect information about the device you use to access our website, including the type of device, operating system, and browser type.
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity. For more information, please see our Cookies Policy.

How We Use Your Information

We use your information for the following purposes:

To Provide Services: We use your personal data to provide you with the services you request, such as booking locations, processing payments, and sending you updates about your bookings.
To Improve Our Website: We use usage data and device information to improve our website and services, ensuring they are user-friendly and optimized for your device.
To Personalize Your Experience: We use your information to personalize your experience on our website, showing you relevant content and recommendations.
To Communicate with You: We use your contact information to communicate with you about your bookings, respond to your inquiries, and send you promotional emails about our services. You can opt out of receiving promotional emails at any time by clicking the "unsubscribe" link in the email.
To Ensure Security: We use your information to ensure the security of our website and services, protecting them from fraud and unauthorized access.
For Legal Compliance: We may use your information to comply with applicable laws and regulations, such as responding to legal requests and preventing illegal activities.

Sharing Your Information

We may share your information with the following categories of recipients:

Service Providers: We share your information with third-party service providers who help us operate our website and provide our services, such as payment processors, hosting providers, and email marketing services. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
Location Partners: If you book a location through our website, we share your information with the location partner to facilitate your booking.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as in response to a subpoena or court order.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

Data Security

We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. These measures include:

Encryption: We use encryption to protect your personal data when it is transmitted over the internet.
Access Controls: We restrict access to your personal data to authorized personnel only.
Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal data.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain your data for the duration of your account and a reasonable period thereafter to allow you to reactivate your account or to resolve any disputes.

Your Rights

You have the following rights regarding your personal data:

Right to Access: You have the right to access your personal data and receive a copy of it.
Right to Rectification: You have the right to correct inaccurate or incomplete personal data.
Right to Erasure: You have the right to request the deletion of your personal data, subject to certain exceptions.
Right to Restriction of Processing: You have the right to restrict the processing of your personal data in certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances, such as for direct marketing purposes.
Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us at [email protected] or by calling +44 29 5349 4055. We will respond to your request within one month.

Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal data from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and, if the changes are significant, we will provide a more prominent notice. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Grand Escapes
221B Baker Street
London, NW1 6XE
United Kingdom
Email: [email protected]
Phone: +44 6285947734

Grand Escapes is committed to ensuring our website is accessible to everyone, including those with disabilities. We adhere to the Web Content Accessibility Guidelines (WCAG) to make our site user-friendly for all. Features like alt text for images and proper ARIA labels are implemented to enhance accessibility. We also prioritize SEO optimization, responsiveness across various devices, and a beautiful, Bootstrap-inspired design to provide the best possible user experience.

Our website supports a dark theme for users who prefer a darker interface. This not only enhances visual comfort but also helps reduce eye strain, especially in low-light environments. You can toggle the dark theme on and off using the button located at the top right of the page. We strive to maintain a visually appealing and user-friendly design while adhering to the highest standards of accessibility and privacy.

Related Policies

For more information about our website's terms and conditions, cookie usage, and accessibility standards, please review the following documents:

Terms and Conditions: Details of the rules and regulations for the use of our website.
Cookies Policy: An explanation of what cookies are, how we use cookies, and how you can control them.
Accessibility Statement: Outlines our commitment to providing an accessible online experience for everyone.
About Grand Escapes: Learn more about our mission, values, and the team behind Grand Escapes.
Explore Our Locations: Discover our curated selection of unique destinations for your next adventure.
Our Pricing Structure: A transparent overview of our service fees and package options.
Contact Us: Reach out to our team with any questions or inquiries you may have.